Away Mode lets you hand off incoming maintenance requests to Guardian Landlord's team while you're traveling, on vacation, or simply unavailable. You schedule the dates in advance — your tenants experience no disruption, and you return to a full audit trail of everything that happened.

What happens when Away Mode is active

During an active Away Period, any new maintenance request submitted by your tenants is automatically routed to the Guardian Landlord team. They receive an immediate notification and take over the request on your behalf. Your tenant sees normal status updates throughout — they won't know the difference.

You can still see everything in your dashboard. Guardian Landlord will add internal notes and update statuses just as you would. When you return, you'll find every request documented with a complete activity log.

Away Mode is a paid feature. It's available once your free trial ends and you're on an active subscription. You can still schedule future Away Periods during your trial — they'll activate once your account is on a paid plan.

Scheduling an Away Period

  1. Go to Settings in your dashboard sidebar.

  2. Scroll to the Away Mode section.

  3. Click Schedule Away Period and set your start and end dates.

  4. Optionally add a note (e.g. "Vacation — no phone access").

  5. Click Save. The period is now scheduled.

You can schedule multiple Away Periods in advance — useful if you know your travel calendar months ahead. Each one appears in the Upcoming & Active list.

Pricing

Away Mode is billed per request handled — there's no monthly add-on fee just for having it available. You're only charged when Guardian Landlord's team actually steps in on a request. If no requests come in during your Away Period, you pay nothing extra.

Current pricing is $99 per request handled. This covers the Guardian team reviewing the request, communicating with your tenant, coordinating any necessary follow-up, and closing it out properly.

Requests you've already been handling before your Away Period begins are not automatically transferred to Guardian. Only new requests submitted during the active period are routed to the team.

Taking a request back

If you return early or want to handle a specific request yourself, you can take it back at any time from the request detail page. Click Take Back Request and it will be removed from the Guardian queue — the team will be notified automatically.

What your tenants see

Your tenants see no difference in the portal. Status updates, messages, and notifications all come through normally. The only indication is a small "Guardian Handling" badge on the request, which is visible to you (the landlord) but not to your tenant.

Away Mode requires your profile to be complete — first name, last name, and a phone number. If any of these are missing, you'll be prompted to fill them in before scheduling.