📚 Help Center

How can we help?

Guides for landlords and tenants — everything you need to get the most out of Guardian Landlord.

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Getting started as a landlord

A complete walkthrough — from adding your first property to configuring Away Mode and billing.

Landlord
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Getting started as a tenant

Accept your invite, add your phone number, and submit your first maintenance request in minutes.

Tenant
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How to add a property

Add single-family homes and multi-unit buildings, invite tenants as you go, and understand how lease dates work.

Landlord
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How to set property preferences

Configure service reps and appliance preferences so Guardian knows exactly how to handle repairs on your behalf.

Landlord
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How to invite your tenant

Send an invite so your tenant can submit maintenance requests and stay connected through the portal.

Landlord
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How Away Mode works

Schedule Away Mode and let Guardian Landlord's team handle incoming requests while you're unavailable.

Landlord
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How to connect a bank account (ACH)

Save on vendor payment fees by connecting your bank account for Away Mode charges.

Landlord
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How to submit a maintenance request

Tenants: how to report an issue, add photos, and track progress through the tenant portal.

Landlord Tenant
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How to track rent payments

Set expected rent, mark payments as paid or late, and export your rent history by month.

Landlord
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How to store lease documents

Attach lease agreements, addendums, and move-in documents directly to each tenancy.

Landlord
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How to use move-in and move-out checklists

Document a rental's condition, share it with your tenant for sign-off, and keep a locked, side-by-side record.

Landlord
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What to do when your tenant flags a disagreement

Your tenant flagged a checklist item — how to read their notes and photos, when you can still edit, and how to finalize.

Landlord
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How to view and track your requests

Follow the progress of your maintenance requests and get notified when the status changes.

Tenant
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Understanding tenancy dates and request visibility

Why you can see certain requests and not others — including how roommates share visibility and what changes when a tenancy ends.

Landlord Tenant
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How to add Guardian Landlord to your Home Screen

Install the app on iPhone or Android for one-tap access — no App Store required.

Landlord Tenant
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How to message your landlord

Send and receive messages on a maintenance request — staying in the loop without phone calls.

Tenant
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How billing and your free trial work

Your 3-month free trial, the Solo, Starter, and Growth plans, updating your card, canceling, and how Away Mode charges work.

Landlord
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How to handle a maintenance request

Review the AI action plan, schedule a visit, message your tenant, and mark a request resolved — all from the dashboard.

Landlord
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Manage your account and notifications

Update your profile, change your email or password, and choose email, push, and SMS notifications by event.

Landlord Tenant
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What to expect when you move out

Notice, cleaning, the walkthrough, returning keys, and getting your security deposit back — for tenants.

Tenant
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How to review and confirm your checklist

Your landlord shared a condition checklist — how to review each item, flag anything that doesn't match, and confirm it.

Tenant
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How to enable SMS notifications

Opt in to text alerts so you get a message the moment a tenant submits a maintenance request — no app required.

Landlord

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