Once you've submitted a maintenance request, you can follow its progress in real time from the tenant portal. Every status change triggers a notification so you're always in the loop — no more chasing your landlord for updates.
Finding your requests
From the portal home screen, your most recent requests are listed under Recent Requests. To see all requests, tap Requests in the navigation sidebar. Each request shows:
The title and category you entered when submitting.
A priority dot — green for Low, yellow for Medium, orange for High, red for Emergency.
The current status badge — Submitted, In Review, In Progress, Resolved.
Understanding statuses
Submitted — Your request has been received. Your landlord has been notified.
In Review — Your landlord has seen the request and is assessing it.
Assigned — A contractor or repair person has been assigned.
In Progress — Work is actively underway.
Resolved — Your landlord has marked the issue as fixed. You'll be asked to confirm.
Confirming a resolution
When your landlord marks a request Resolved, you'll receive a notification and see a green confirmation card on the request. You have two options:
Tap Yes, looks good — the request closes and the issue is recorded as resolved.
Tap Issue not resolved — a text box appears where you can describe what's still wrong. Your landlord is notified and the request is reopened for them to address.
If you don't respond within 72 hours, the request closes automatically. You can still reopen it within that window if needed.
Viewing activity history
Open any request and scroll down to the Activity section. Every status change is logged here with a timestamp — you can see exactly when your landlord moved the request forward and any notes they added along the way.
Scheduled visits
If your landlord schedules a contractor or visit, you'll see a teal Scheduled Visit card on the request with the date, time, and any access notes (e.g. "Plumber — please allow entry"). You'll also receive an email notification when a visit is scheduled.