Maintenance requests are the core of Guardian Landlord. Tenants submit issues through the portal, landlords receive instant notifications, and both parties can track progress from start to finish.

For tenants: submitting a request

You need an active tenancy connection before you can submit requests. If you haven't accepted your landlord's invite yet, check your email for the invite link first.

  1. Open the tenant portal and tap New Request from the home screen or the Requests tab.

  2. Describe the issue in the title — be specific (e.g. "Kitchen faucet dripping constantly" rather than just "plumbing").

  3. Add a description with any details that help — when it started, how often it happens, what you've already tried.

  4. Select a category (Plumbing, HVAC, Electrical, etc.) and a priority level. Use Emergency only for situations that are a safety risk or causing active damage.

  5. Tap Submit Request. Your landlord is notified immediately.

Guardian Landlord's AI reviews your description and may suggest a quick fix you can try while waiting. This doesn't replace your landlord's response — it's just a helpful first step.

Priority levels explained

Low — Minor cosmetic issues or things that can wait. No urgent impact on daily life.

Medium — Inconvenient but manageable. Should be addressed within a few days.

High — Significantly affecting your ability to use the property. Needs prompt attention.

Emergency — Active safety hazard, flooding, no heat in winter, gas leak, or similar. Notifies your landlord immediately with a prominent alert.

Reserve Emergency priority for genuine emergencies. Overusing it reduces its impact and may delay truly urgent requests.

For landlords: what you see

When a tenant submits a request, you receive an email notification and an in-app bell notification. The request appears in your Maintenance dashboard with the tenant's description, priority level, category, and an AI-suggested fix.

From the request detail page you can:

  1. Update the status — move it from Submitted → In Review → In Progress → Resolved.

  2. Add a note that appears in the activity log (visible to tenant).

  3. Send a message directly to the tenant on the request thread.

  4. Schedule a visit — set a date and note that notifies your tenant automatically.

  5. Log a cost when marking resolved — used in expense reporting.

Resolution confirmation

When you mark a request as Resolved, your tenant receives a notification asking them to confirm. They have 72 hours to confirm it's fixed or reopen it if the issue persists. If they don't respond within that window, the request closes automatically.