When you move in or move out, your landlord may document the home's condition and share a checklist with you to confirm. Taking a minute to review it carefully creates a clear, shared record — and that record is your best protection when it's time to get your security deposit back.

When a checklist is shared with you

You'll know a checklist is waiting two ways: an in-app notification (the bell at the top of the app) and an email. Open the app and the checklist appears on your portal home under Move-in / move-out checklists, marked Your review needed.

Reviewing the items

The checklist is grouped by area — General, Kitchen, Bathroom, and so on. Tap an area to expand it. Each item shows the condition your landlord recorded, color-coded:

  • Good / Fair — normal, expected condition.

  • Poor / Damaged — something that's worn or broken. Any notes or photos your landlord added appear right on the item.

Read through every item before you confirm — this is the condition you're agreeing the home was in.

If something doesn't match what you see

You don't have to agree with every item as written — and you shouldn't sign until the record matches reality. On any item:

  1. Tap "I disagree with this." The item is flagged so your landlord can see exactly which one you mean.

  2. Add a short note saying what you see — "carpet stain was already here," "two nail holes, not one."

  3. Add a photo with the camera button. A photo taken today, attached to the exact item, is the strongest evidence you can add to the record.

Your flags and notes become part of the checklist itself — your landlord sees them alongside their own entries, and they're notified of every disagreement you raised.

Flag first, then talk. Flags and photos put your side in the record; a message thread doesn't. Your landlord can adjust the checklist while no one has signed — if they pull it back to make fixes, you'll get a notification, and another one when the updated version is ready to review. (See How to message your landlord for the conversation itself.)

Confirming the checklist

  1. When you've reviewed everything — and flagged anything that didn't match — type your name in the box to agree.

  2. Tap Agree & sign.

Your agreement is saved with the date and time, so there's a clear record that you reviewed and confirmed it. You can sign even with items flagged — your disagreements stay attached to the record. Just know that once you sign, your responses are locked — add every flag, note, and photo first.

What happens after you confirm

The checklist shows Waiting for landlord's signature while your landlord adds theirs. Once you've both signed, it's finalized — you'll get a notification and an email, the checklist is marked Fully signed, and it's locked so neither side can change it later. You keep access to view it anytime from your portal.

Why this matters

The move-in checklist captures what the home looked like the day you arrived. At move-out, that's the baseline used to decide what's normal wear (not your responsibility) versus new damage. A clear, agreed move-in record — including your own flags and photos — is the single best thing you can have if there's ever a question about your deposit. For more on the move-out side, see What to expect when you move out.