You shared a checklist, and your tenant flagged an item with "I disagree with this." First things first: this is the feature working, not a problem. A disagreement raised inside the record — with a note and a photo attached to the exact item — is far better than one that surfaces two years later, from memory, in a deposit dispute.

How you'll know

  • Flagged checklists show a flag count next to the checklist in your Tenants page and on your dashboard's Checklists needing attention card.

  • If your tenant signs with disagreements, your notification and email say exactly how many items they flagged — for example, "signed with 2 disagreements" — so you know to look before adding your own signature.

Reading a flag

Open the checklist and expand the area. A flagged item shows a flag marker, your tenant's note in their own words, and any photos they attached — right alongside your original rating and notes. Read it the way an outside party would: two views of the same item, side by side.

If they haven't signed yet

This is the easy case, because the checklist is still editable:

  1. If your tenant is right — the stain really was there — just tap the item and adjust the condition or your note directly. The checklist stays shared and their flag stays visible, but the record now reflects reality.

  2. If it needs a bigger rework, tap Recall & edit to pull the checklist back to draft. Your tenant is notified it was withdrawn for edits, and gets a fresh invitation when you share it again.

  3. If you think your original entry is correct, message them and talk it through — often one of you is looking at a different scuff.

If they signed with flags

Once anyone has signed, the checklist's contents are locked — including their flags and your entries. You have two honest options:

  • Countersign anyway. This is usually the right call. Finalizing doesn't mean you agree with their flags — it means you both agree this is the record, disagreements included. Both views are preserved, timestamped, side by side. In most deposit conversations, that's exactly what you want.

  • Talk first, sign after. If a flag genuinely changes what you'd have recorded, message your tenant and settle it before you sign. The conversation isn't in the record, but the flags and photos already are.

There's no way to edit a signed checklist — on purpose. If a flag reveals a real error in a signed checklist, the record still shows both versions of events: your entry and their flagged correction with photos. That's a complete record, even when it isn't a unanimous one.

Making disagreements rarer

Most flags come from thin documentation: an item rated Good with no photo invites a "well, actually." The fix costs seconds — photograph anything you rate below Good, and anything you'd expect a deduction argument about later. An item with a photo, a note, and a rating almost never gets flagged, because there's nothing left to interpret. For the full walkthrough flow, see How to use move-in and move-out checklists.